Shipping policy

Shipping Policy

Last updated: July 15, 2026

This Shipping Policy applies to orders placed through getdear.com.

Production

dear_ jewelry is made and finished in Mexico City. Some pieces may be available for immediate shipment, while others are made to order.

The estimated production time shown on each product page begins after payment has been confirmed and all required personalization information has been received. Production time does not include shipping transit time.

Orders containing more than one item may be dispatched together when every piece is ready. If we decide to divide an order into multiple shipments, the customer will not be charged an additional standard shipping fee.

Complimentary shipping

Complimentary standard shipping is available to the countries and regions shown at checkout.

Express services, special delivery arrangements or other upgrades may involve an additional charge when available. The shipping options and estimates shown at checkout depend on the destination and are not guaranteed delivery dates.

Order confirmation and tracking

After placing an order, the customer will receive an order confirmation at the email address provided during checkout. A separate shipping confirmation with tracking information will be sent after the order has been dispatched.

Tracking information may take some time to update after the package is collected by the carrier.

Addresses and delivery details

The customer is responsible for providing a complete and accurate delivery address, including apartment, unit, access code, postal code and a telephone number when required by the carrier.

Contact hello@getdear.com immediately if you notice an address error. We will try to update the information before dispatch, but we cannot guarantee that a shipping address can be changed after an order has entered fulfillment.

dear_ is not responsible for delays or additional carrier charges resulting from an incomplete or incorrect address supplied by the customer. If a package is returned to us for this reason, the cost of reshipping may be charged to the customer.

Signature and high-value orders

A signature may be required for delivery, particularly for solid 14k gold pieces, personalized orders and other high-value shipments.

The customer is responsible for following the tracking information and ensuring that someone is available to receive the package when a signature is required.

International duties and taxes

Unless checkout expressly states that duties are included, international orders are shipped with import duties and destination-country taxes unpaid.

The recipient is responsible for any import duty, customs tax, local sales tax, brokerage fee, handling charge or similar amount assessed by the destination country, customs authority or carrier.

Complimentary shipping refers to the transportation service selected by dear_. It does not include import duties, destination-country taxes or brokerage charges.

Customs authorities may delay a shipment or request additional information from the recipient. dear_ does not control customs processing times and cannot predict or reimburse charges imposed by a government authority or carrier.

Delivery estimates

Shipping estimates begin when the order is dispatched, not when it is placed. Delays caused by customs, weather, carrier operations, periods of unusually high demand, incorrect address information or events outside our reasonable control may extend the delivery time.

We will provide available tracking information and, when appropriate, assist with a carrier investigation. A delay alone does not mean that a package has been lost.

Packages marked as delivered

If tracking shows a package as delivered but it cannot be located, first check the delivery address, surrounding property, building reception, household members and neighbors. Contact the carrier directly and notify us at hello@getdear.com as soon as possible.

We will help review the available information, but the outcome of a carrier investigation may be required before a replacement or refund can be considered.

Lost or damaged packages

If a package arrives visibly damaged, photograph the exterior, shipping label, interior packaging and jewelry before discarding any material.

Contact hello@getdear.com promptly with your order number and photographs. We may require the packaging to be retained while a carrier or insurance claim is reviewed.

If a package is confirmed as lost by the carrier or insurer, dear_ will work with the customer to provide the remedy required by the circumstances and applicable law.

Refused and unclaimed shipments

A customer who refuses delivery or does not complete a required customs or carrier process may be responsible for the resulting return, storage, duty, brokerage and reshipping charges.

If an eligible order is returned to dear_, any non-refundable third-party charges directly caused by the refusal or failure to collect may be deducted from the refund where permitted by law.

Contact

Questions about shipping can be sent to:

dear_
hello@getdear.com