Refund policy

Last updated: July 15, 2026

This Refund Policy applies to purchases made directly through getdear.com. It should be read together with our Terms of Service and Shipping Policy.

Return requests

We accept return requests for eligible, non-personalized pieces when the request is submitted within five business days after delivery.

To be eligible, the item must be unworn, unaltered and in the same condition in which it was delivered. It must include its original box, protective materials and proof of purchase. Pieces showing scratches, impact, wear, resizing, polishing, engraving by a third party or any other alteration may not be accepted.

The standard dear_ maker’s mark and metal hallmark applied during production are part of the original design and are not considered personalization.

Personalized and custom pieces

A piece is considered personalized or custom when it includes any customer-selected engraving, name, date, word, symbol, gemstone, custom size outside the standard options, altered dimensions, modified finish or another change requested by the customer.

Personalized and custom pieces are made for a specific customer and are not eligible for discretionary returns or exchanges once production has begun. This does not limit any mandatory right provided by applicable law and does not apply when the piece is defective, was made incorrectly by dear_ or differs materially from the order approved by the customer.

Please review all spelling, capitalization, symbols, ring sizing and personalization instructions before completing your order. dear_ produces the information submitted and approved by the customer and is not responsible for errors contained in those instructions.

Order changes and cancellations

Contact hello@getdear.com as soon as possible if you need to change or cancel an order. Requests received within 12 hours of purchase are more likely to be accommodated, but a change or cancellation is not guaranteed.

Once production, engraving, gemstone setting or another form of personalization has begun, the order may no longer be changed or voluntarily cancelled, subject to any non-waivable rights under applicable law.

How to request a return

Email hello@getdear.com with your order number, the reason for the request and clear photographs of the piece and its packaging.

If the return is approved, we will provide the return instructions and the address to which the item must be sent. Do not send a return to an address printed on a shipping label unless we have confirmed that address in writing.

Approved returns should be sent using a tracked and appropriately insured service. The customer remains responsible for the item until it is delivered to the confirmed return address.

Return shipping

For a voluntary return, change of mind or incorrect size selected by the customer, return shipping, insurance and any related carrier charges are the customer’s responsibility.

If dear_ confirms that an incorrect item was sent, the approved engraving was produced incorrectly or the piece has a manufacturing issue caused by us, dear_ will cover the reasonable return shipping required to resolve the matter.

Inspection and refunds

All returned pieces are inspected before a refund is approved. If the item does not meet the conditions described in this policy, we may return it to the customer, subject to applicable law.

Once an eligible return has been received and approved, the refund will be issued to the original payment method. Please allow up to seven business days for dear_ to process the approved refund. Your bank or payment provider may require additional time for the credit to appear.

Original shipping upgrades, international duties, local taxes, brokerage charges and fees paid directly to a carrier, customs authority or financial institution cannot be refunded by dear_.

Incorrect, damaged or defective orders

Please inspect your order when it arrives. If the package appears damaged, photograph it before opening whenever possible.

Contact hello@getdear.com promptly if you receive the wrong item, if your approved engraving was produced incorrectly or if you believe the piece has a manufacturing issue. Include your order number and clear photographs so that we can review the matter.

Normal signs of wear, including surface scratches, changes caused by impact, natural tarnishing of sterling silver, damage from chemicals, improper storage, resizing or work performed by another jeweler are not considered manufacturing errors.

Ring sizing

Choosing the correct ring size is the customer’s responsibility. An incorrect size selected during checkout is not considered a manufacturing defect.

An eligible, non-personalized ring may be returned under the conditions of this policy. Personalized rings may be assessed for resizing when technically possible, but resizing is not guaranteed and may involve an additional charge.

International orders

International customers are responsible for return shipping, insurance, export documentation and any customs requirements associated with a voluntary return.

Import duties, local taxes, brokerage charges and similar fees paid to a government, carrier or third party are not collected or controlled by dear_ and cannot be refunded by us.

Statutory rights

Nothing in this policy excludes, restricts or replaces any consumer right that cannot legally be waived. Where applicable law provides the customer with greater rights than those described here, the applicable law will prevail.

For questions about a return, contact:

dear_
hello@getdear.com